Event Policy (see the International Program Guide for exceptions)

1. Players must email or phone their withdrawals to the Tournament Director only at the contact information posted for the tournament. Discussions with persons other than the Tournament Director, including other tournament staff, shall not be considered official.
2. Players who have paid more than a nominal waitlist fee of $10 to be on an event’s waitlist who do not get into the event, or who officially request to withdraw from the waitlist prior to the event’s published closure of registration and waitlist replacements (within one week is recommended), will receive a 100% monetary refund of that waitlist fee (minus up to a $10 handling fee). Waitlist players who only paid a nominal non-refundable waitlist fee of $10 or less will not receive a refund.
3. Players who officially request to withdraw from an event at least 30 days before the start of the event will receive a 100% monetary refund of their entry fee (minus up to a $10 handling fee).
4. Players who officially request to withdraw from an event 15 to 29 days before the start of the event will receive a 100% monetary refund of their entry fee minus up to a $10 handling fee only if their spot in the tournament is filled by a player who is on the waitlist at the time of the withdrawal request. If the player’s spot is not filled, the TD has the choice to provide either a 50% monetary refund of their entry fee or just the player’s pack the player would have received if they had attended (minus the cost of shipping). In the case of a player in a Pro division for an event without a Pro player pack worth at least 25% of the Entry Fee, the TD will provide the 50% monetary refund.
5. Players who officially request to withdraw from an event within 14 days of the start of the event and prior to the event’s published closure of registration and waitlist replacements (within one week is recommended) will receive a 100% monetary refund minus up to a $10 handling fee only if their spot in the tournament is filled by a player who is on the waitlist at the time of the withdrawal request. If the player’s spot is not filled, the TD has the choice to provide either a 25% monetary refund or just the player’s pack they would have received if they had attended (minus the cost of shipping). In the case of a player in a Pro division for an event without a Pro player pack worth at least 25% of the Entry Fee, the TD will provide the 25% monetary refund.
6. Players who request withdrawal within 48 hours of the start of play, or who request withdrawal after the published close of registration and the published end of waitlist replacements, are not entitled to a refund. If a TD fills a player’s spot with a player on the waitlist at the time of withdrawal after the published close of registration and the published end of waitlist replacements, but more than 48 hours prior to the start of play, that player must receive a 100% monetary refund of their entry fee.
7. Tournament Directors for Major, Elite Series, and A-Tier events may petition the PDGA Director of Event Support to change the timeline for items C, D, and E. If granted, the policy must be clearly published with all registration materials.
8. If a TD vacates an offered division due to a lack of registered players for the division (see 2.01.L), any player for that division that does not wish to move to a different division that they are eligible for will be provided a full refund.
9. If a Tournament Director cancels an event, all currently registered or waitlisted players must receive a 100% monetary refund of their entry or waitlist fee. Only in the case of a disaster beyond the control of the TD that prevents the event from taking place by making the venue(s) unavailable, and only with prior approval from the PDGA Director of Event Support, may a TD provide players registered for Amateur divisions with a player pack and a partial monetary refund in the amount of the difference between the retail value of the player pack and the amount of the entry fee.
10. If a Tournament Director postpones an event, all players currently registered or waitlisted for the original date at the time of postponement must receive a 100% monetary refund of their entry or waitlist fee if they request it. Only in the case of a disaster beyond the control of the TD that prevents the event from taking place by making the venue(s) unavailable, and only with prior approval from the PDGA Director of Event Support, may a TD provide players registered for Amateur divisions with a player pack and a partial monetary refund in the amount of the difference between the retail value of the player pack and the amount of the entry fee. Once a new date is announced, all prior registrants who are still registered or waitlisted must be notified by email and given a reasonable opportunity to receive a 100% monetary refund of their entry or waitlist fee if they determine they are unable to attend the event on its new date.

Note: It is highly recommended that high-capacity events do not include personalized items within their player packs due to the complexity that creates for withdrawals and refunds. Personalized items should only be offered as merchandise for purchase during registration for a separate non-refundable fee that is not part of the tournament entry fee.